Most of our electric and electronic goods carry a limited 1-year warranty.

Some personal and household items such as pillows, household decor, linen, towels, and non-electric / non-electronic toys do not have a warranty.

Please check the relevant product page for more accurate and detailed warranty information.

If you can't find what you want at BetterHomeandHealth.com, we would be happy to assist by asking our global partners.

Just contact us with some details of the product you're looking for and we'll see what we can do to help.

We believe that a lot of modern products use a large amount of unnecessary and wasteful packaging that 1) increases the cost, 2) wastes our planet's resources, and 3) damages the environment if not recycled.

Our products are packaged and shipped with eco-friendly recyclable packaging that is simple and minimal, making it safer and better for the environment.

Yes, and thank you! Gift-giving is one of the most popular purchase reasons here.

When ordering as a gift for someone else, please be sure to enter your email address and phone number to receive all related information, but enter the recipient’s name and shipping address.

Please note our fraud-avoidance algorithms might red-flag purchases in which the billing and shipping addresses do not match. We might reach out to you to verify the authenticity of your payment. We apologize for any inconvenience.

We will be sure to keep all prices and receipts out of the package, and either you or the gift recipient may email us for any needed after-sales service. Just provide us with your order number.

We accept Visa, MasterCard, Discover, American Express, and Apple Pay.

We use advanced machine learning algorithms as part of our fraud detection measures which might flag your card as suspicious or high risk.

• This is especially common if the shipping address does not match the billing address.
• If your billing and shipping address match and your payment is still declined may we suggest you view your recent card transactions immediately as your card may have been used for fraudulent activity on other websites, hence the flag.

If you believe that this was an error on our part please contact us via email or contact form and we'll gladly assist.

If your discount code was not used automatically please enter it in the checkout page on the right hand side in the text box labeled 'Discount Code'.

Please note that some discount codes cannot be combined with others. If you need any further clarification please contact us.

Orders are processed, i.e. identified, packaged, labeled, and handed to our logistics provider, within 1-3 business days.

• USA and European Union delivery takes 4-15 days.
• Canada, non-EU Europe: , Australia and New Zealand: 5-20 days.
• Asia and Middle East: 10-20 days.

Orders are usually delivered on the lower end of the time frame but may take longer due to customs, public holidays, weather, and remote locations.

Once your order has shipped we will send the tracking information to the e-mail address you gave when ordering.

Please note that if you ordered multiple products, they might be shipped in separate packages. You will receive separate tracking information for each shipment.

If you have not received your tracking information and it has been over 3 business days, please email us.

You can then track your order here.

Unfortunately no. Once your order is placed instructions are automatically sent to the warehouse to fulfill your order, and it cannot be cancelled once the packing and shipping process has begun.

Please make sure to double check your order.

Our shipping policy

Log in to your account at FSAFEDS.gov, click My Claims, and select Online Claim Submission. You'll need to upload supporting documentation in .TIF, .JPG, or .PDF format. This usually includes:

• Itemized receipt (please request from BetterHomeandHealth.com) OR
• Letter of Medical Necessity or LMN (provided by a medical professional)

Note: When in doubt, please check with your HR department to confirm the eligibility of an expense with your individual plan, and how to claim reimbursement.

The specific steps you need to take may vary depending on your administrator, but the reimbursement process is generally quite simple.

Usually you'll just have to login to your HSA provider's website and follow the instructions to submit a claim. You may need to provide the following information:

• Claimant
• Claim amount
• Provider name
• Account number
• Itemized receipt (please request from BetterHomeandHealth.com)
  

You can use Form 8889 to report HSA contributions, distributions, and deductions. You'll need to report all HSA withdrawals to the IRS on a 1099-SA form.

Note: When in doubt, please check with your HR department or HSA administrator to confirm the eligibility of an expense with your individual plan, and how to claim reimbursement.

Please check with your HR department or HRA administrator to confirm the eligibility of an expense with your individual plan, and how to claim reimbursement.

For some claims you might need a Letter of Medical Necessity (LMN) from a medical professional. The LMN must have:

• Doctor's Statement: That the product, e.g. cervical pillow or leg massager, is medically necessary for treating a medical condition.
• Diagnosed Reason: The diagnosed medical condition that necessitates the use of the product.
• Requirement: The LMN must clearly indicate that the product is required for the treatment or management of the medical condition.