Refund policy

 

 

30-Day Return Policy

At BetterHomeandHealth.com we want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy for most items from the date of delivery.

Please note that returns will need to be shipped at your own cost and there is a 15% restocking fee which will be deducted from the refund amount.

 

Eligibility for Returns/Refunds

You will know if a product is covered by our return policy by the "Satisfaction Guaranteed or Your Money Back" label on the product page. This means you have 30 days after receiving your item to request a return.

1. We accept returns on all items including sale items if the product page is labeled "Satisfaction Guaranteed or Your Money Back".
2. Products which do not have the "Satisfaction Guaranteed or Your Money Back" label on the product page cannot be returned.
3. Please ensure the item is unused, unworn and in its original packaging. Light use for testing purposes is acceptable. 
4. Returned product must include all accessories and manuals. 
5. The return/refund request must be made within 30 days of receiving the item.
6. We reserve the right to require photo or video evidence before proceeding with the refund.
7. We reserve the right to reduce the refund amount if you have used or damaged the product beyond what is necessary to check its quality, functionality, or features.

Exceptions:

1. Gift Cards: We do not refund gift cards.
2. Buy X Get Y Offers: If you use any of our "Buy X Get Y" offers you can only receive a refund if you return all the products ordered with this offer. For example:
   1. Buy X Get Y Free - All items bought with this offer must be returned.
   2. Buy X Get Y for Z Off - All items bought with this offer must be returned. This policy is to protect BetterHomeandHealth.com from frauds in which a refund is claimed on the full price product but they keep the product that was offered free/on discount.
3. Unreceived items due to missing delivery, unpaid import fees, force majeure, or others
   1. Please refer to our shipping policy for more details on our refund policy for lost, missing, and/or undelivered packages due to either logistics or unpaid import/handling fees.

Please get in touch if you have questions or concerns about your specific item.

IMPORTANT: Items sent back to us without our expressed written consent will not be accepted and any refunds or chargebacks will be denied.

 

How to Return a Product and Claim a Refund

STEP 1: Submit a return request via our contact page and select the category "Returns / refunds / warranty" and enter "REFUND REQUEST" as the subject. As a reminder: 

1. Please ensure the item is unused, unworn, in good working condition and in its original packaging. Light use for testing purposes is acceptable. 
2. Returned product must include all accessories and manuals.
3. If you received a defective product please let us know within 48 hours of receiving the item. 

Please note that for refunds we reserve the right to require additional information such as picture or video evidence especially from the following customers (non-exhaustive list):

1. First-time buyers
2. Buyers whose billing and shipping address do not match
3. Buyers whose product is marked as undelivered by our logistics partner 

Our return policy is based on good faith. BetterHomeandHealth.com reserves the right to deny a return request if we have reason to believe that our return policy is being abused. 

STEP 2: When your return request is accepted we’ll provide a return shipping address for you to ship the item to. Please note that returns will need to be shipped at your own cost and there is a 15% restocking fee which will be deducted from the refund amount. 

STEP 3: Please wait for us to receive and inspect the item. Once received it will take up to 3 days for us to inspect it. 

STEP 4: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

We may reduce the refund amount if you have used or damaged the product beyond what is necessary to check its quality, functionality, or features.

STEP 5: Approved refunds will be processed within five (5) business days to your original payment method. Please remember it can take some additional time for your bank or credit card company to process and disburse the refund.

If more than 20 business days have passed since we’ve approved your return, please reply to us in the original return email chain.  

NOTES: 

• Items sent back to us without our expressed written consent will not be accepted and any refunds or chargebacks will be denied.
• Products purchased with gift cards will be refunded with store credit.

You can always contact us for any return questions via our contact page. 

 

Damaged and Defective Products

Please inspect your order upon receiving it and if the item (not including packaging) is defective, damaged, or if you received the wrong item, please contact us within 48 hours for a replacement.

You can always contact us for any return questions via our contact page.

 

Warranties

If your product is covered by warranty you can claim a 1-to-1 exchange within the warranty period.

STEP 1: Create a warranty request via our contact page. Select the category "Returns / refunds / warranty" and enter "WARRANTY REQUEST" as the subject. We will follow up within 48 hours with an email requesting for more information including your reason for the warranty claim. We may ask for picture and/or video evidence to speed up the warranty claim.   

STEP 2: Depending on the photo and video evidence received we will proceed to either Step 3 or Step 5 below.

STEP 3: To further verify the warranty claim we'll need to inspect the item and will provide a return shipping address for you to send the product to. Please note that returns may need to be shipped at your own cost. 

STEP 4: Please wait for us to receive and inspect the item, after which we will notify you if the warranty claim is successful. 

STEP 5: Upon a successful warranty claim we will perform one of the following:

1. We will ship a replacement product within 48 hours, OR
2. If the product is no longer being offered you will receive store credit for the full purchase amount of the product, OR
3. If a product is out of stock you can choose between a) waiting for new stock, and we will ship a replacement product to you within 48 hours of receiving the new stock, or b) receiving store credit for the full purchase amount of the product.   

If more than 3 business days have passed since we’ve approved your warranty claim with no shipping updates from us, please reply to us in the original warranty claim email chain.  

NOTES: 

• Items sent back to us without our expressed written consent will not be accepted and any refunds, chargebacks, or warranty claims will be denied.
• Replacement products will be covered by the same warranty and start date as your original purchase. 

You can always contact us for any return questions via our contact page.

European Union 14 day withdrawal or cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union you have the right to withdraw your order within 14 days of receiving it, for any reason and without a justification. 

1. The buyer is responsible for paying the shipping fees to return the item to the seller.
2. You must inform us in advance that you wish to cancel your purchase within 14 days of receiving it and return it to us. 
3. We are allowed to delay the refund if we have not received the goods or evidence that you have returned/shipped the purchase.
4. Your item must be in the same condition that you received it (reasonable testing and handling are allowed) with tags, and in its original packaging. 
   
5. We may reduce the refund amount if you have used or damaged the product beyond what is necessary to check its quality, functionality, or features.

Please note consumers do not have the right to withdrawal for:

1. custom-ordered or personalised items (ex. engraved jewelry, photo album);
2. goods that spoil or perish quickly;
3. goods which have been unsealed after delivery by you and which cannot be returned for reasons of hygiene or health protection;
4. sealed audio or visual recordings or software that has been unsealed after delivery.

If your order is being delivered to the European Union and you wish to exercise this right, please contact us.

For more information on the EU 14 day withdrawal period please visit this link from the European Consumer Centre.