Shipping policy

Free Tracked Shipping

BetterHomeandHealth.com provides free tracked shipping for all orders with no minimum purchase. 

To track your order please click here and enter your tracking number.

Order Processing

Orders are usually processed within 24 hours but may take up to 3 business days to ship. Please expect an email within 3 days to confirm your order is on the way.

BetterHomeandHealth.com uses advanced machine learning algorithms to detect possible fraud and protect our customers. We may reach out to you for verification before processing your order.

If you have not heard from us within 3 days please contact us via our contact form or email via contact at betterhomeandhealth dot com.

 

Orders with Multiple Products

To expedite order and delivery times, your order may be delivered in multiple shipments or packages. Shipping will remain free of charge. We will provide a unique tracking number for each shipment.

Store Pickup / Local Delivery / COD 

BetterHomeandHealth.com does not currently provide Local Pickup, Local Delivery, or Cash on Delivery options.

Shipping Times

Shipping time varies by location:

• * 87% of orders are delivered within the lower half of the estimated shipping time.
• * Estimated shipping time excludes 1-3 days processing time and any clearance/customs delays or force majeure events.

 

Tracking Information

You will receive an email with a tracking number once your order is shipped. You can keep track of your order at https://www.ordertracker.com/.

 

Import and Handling fees such as customs, tariffs, VAT, GST, handling, etc. 

BetterHomeandHealth.com is not responsible for any fees charged by local authorities including but not limited to custom fees, tariffs, VAT, GST, handling fees, and any others. By purchasing our products, you consent that one or more packages may be shipped to you and you are responsible for paying any required fees to local authorities to receive your order.

Please note no refunds will be given if the item is not received due to unpaid fees to local authorities. Any chargebacks will be denied.

 

Lost and/or Missing Packages

BetterHomeandHealth.com bears responsibility for all orders up to the point of handover to the logistics provider, after which they bear responsibility for the prompt and safe delivery of your order. 

As such, BetterHomeandHealth.com will not be held liable once your package has been handed over to our logistics provider, including but not limited to the following scenarios:

1. If the incorrect address is placed during the checkout process.

   1. Please make sure that your billing and shipping address(es) is/are correct before submitting your order. If incorrect information is submitted to us we will not provide any refunds and any requests for chargebacks will be denied.

      1. In case of dispute we reserve the right to request for the customer to provide official documentation from a bank or local utilities company with the customer's name and address for confirmation/verification.    

   2. If we have made an error in the delivery address we will take full responsibility for the original order that was made for you at no charge.

2. If the logistics company delivers to the wrong address, marks the order as delivered without your acknowledgment, or if the order is delivered at the requested address but stolen before you take possession.

   1. In such cases we will not be able to provide any refunds, and any requests for chargebacks will be denied since the logistics company is the party responsible for delivering your package.

   2. If your package has arrived in your country but has not yet been delivered to you, we recommend you contact the relevant logistics provider who should provide a satisfactory outcome. If you need help identifying them please contact us.

 

FAQ

1. My tracking says "No information available at the moment" or similar

1. For some shipping companies it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

2. Will my items be sent in one package?

1. For logistical reasons and faster shipping times, items in the same purchase will sometimes be sent in separate packages even if you’ve specified combined shipping. You will receive a unique tracking number for each shipment and there is no increase in fees for this service.

If you have any other questions, please contact us.